Payment & Refund Policy

This document outlines the terms and conditions related to payment and refunds for our services. Please read these terms carefully before commencing work with us.

1. Payment Methods

We accept the following payment methods:

• UPI QR Code: Fast and secure online transfer.
• Bank Transfer: Direct fund transfer to a bank account.
• Cash: In certain specific cases, upon client request.

2. Advance Payment

Before commencing work on any project, an advance payment of the total project cost is required. This advance payment is for initiating the project and allocating resources.

3. Non-Refundable Policy

Our Payment and Refund Policy is subject to the following conditions:

• Domain and Hosting Purchases: If domain names and web hosting are purchased by us on your behalf, these purchases will be non-refundable. Their cost will not be refunded under any circumstances.
• Work Commencement: Once work on your project has commenced (after receiving the advance payment and finalizing the project scope), the advance amount will not be refunded under any circumstances. This includes development, design, research, and other initial activities.
• Project Cancellation: If the client cancels the project midway, payment for services rendered and the advance amount will remain non-refundable.

4. Payment Process

The payment process will be as follows:

• After the project scope and cost are finalized, you will be informed about the advance payment.
• Work on the project will only begin after the advance payment is received.
• The remaining payment will be made upon project milestones or final delivery, as mutually agreed.

5. Dispute Resolution

If any dispute arises regarding payment or refund, please contact us directly. We will endeavor to resolve every dispute amicably and fairly.

6. Contact Us

If you have any questions or doubts about our Payment and Refund Policy, please contact us:

Email: developer@surajsaxena.com
Phone: +91 93100 74393
WhatsApp: Chat on WhatsApp